What lgosuper offers
We operate three main product lines. Our live-dealer studios stream blackjack, roulette, baccarat, and Dragon Tiger from professional gaming studios. Our slot library includes titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Our sportsbook covers football (Liga 1, Piala AFF, Champions League, Premier League), esports (Mobile Legends, Free Fire, PUBG Mobile), and other sports including MotoGP and badminton.
All three product lines share a single wallet. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, your balance is available across live tables, slots, and sports betting. You do not need separate accounts or wallet transfers. Your account statement shows all activity—deposits, bets, wins, losses, and withdrawals—in one place.
Account security and verification
We require identity verification before your first withdrawal. You upload a photo of your Indonesian ID (KTP, passport, or driver's license). Our system processes it within minutes during business hours. We store your ID securely and use it only to confirm your identity and comply with local regulations.
Your account password is encrypted. We do not store it in plain text. If you forget your password, we send a reset link to your registered email. Two-factor authentication (2FA) is optional but recommended; you can enable it in Account Settings to add a second layer of security.
- KYC documents
- We accept KTP, passport, or driver's license. Photo must be clear and current.
- Data retention
- We keep your ID and account data for seven years after account closure, as required by Indonesian law.
- Account recovery
- If your account is compromised, contact our support team immediately. We can freeze your account and investigate.
Payment methods and withdrawal policy
We accept six e-wallet providers (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) and four banks (local payment, online payment, e-wallet, mobile banking). Deposits via e-wallet are instant. Bank transfers settle within one to two hours during banking hours. We do not charge deposit or withdrawal fees; your bank or payment provider may apply their own charges.
Withdrawals are processed 24/7. Your first withdrawal may require additional verification (a photo of your payment method or ID). Subsequent withdrawals from the same account are faster. If a withdrawal is delayed, our support team will investigate and update you within one business day.
Customer support and contact
Our support team is available via in-app chat, email, and phone. We staff Indonesian-speaking agents during business hours (08:00–22:00 Jakarta time, Monday–Sunday). Outside those hours, an automated system handles common requests (password reset, account status, payment status). For urgent issues, you can leave a message and we respond within one business day.
Common support topics include account verification delays, payment problems, game technical issues, and account recovery. We log every support interaction so you can reference previous conversations. If you are not satisfied with a response, you can escalate to our management team.
Jurisdiction and service availability
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We reserve the right to restrict or close accounts if we determine that a user is accessing lgosuper from a prohibited jurisdiction.
We do not operate under a single global license. Our compliance posture varies by region. In Indonesia, we operate under the framework of applicable local regulations. We do not make claims about specific licenses or certifications; we comply with the law as it stands in each jurisdiction where we operate.